Legal
Refund Policy
Our policy on cancellations, deferrals and refunds for enrolled learners.
At a glance
Refund windows by stage
| Stage | Window | Outcome |
|---|---|---|
| Before the cohort begins | Up to 7 days before start | Full refund of fees paid, less payment gateway charges |
| Cohort week 1 | Within the first week | Partial refund, prorated for sessions delivered |
| After week 1 | Beyond the first week | No refund; deferral to a future cohort may be considered |
| Deferral request | Any time before week 2 | One free deferral to the next available batch |
Details
How refunds and deferrals work
Requesting a refund
Email your request to the admissions team from the address used at enrolment, with your name, program and batch. We acknowledge requests within two working days.
Processing time
Approved refunds are processed to the original payment method within 10–15 working days. Bank or gateway timelines may add a few days.
Deferrals
If life gets in the way, you can defer once to the next available cohort at no extra cost, provided the request is made before the second week of your batch.
Cancellations by us
In the rare case that a cohort is cancelled or postponed by us, you may move to another batch or receive a full refund of the fees paid.